Last updated: 17 June 2026

Overview

"We", "us" and "our" refer to Charmolé Studio, a trading name of Lifestyle Edit FZE, a company registered in Sharjah Publishing City Free Zone, United Arab Emirates ("Charmolé Studio", "Charmolé"). Charmolé Studio operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Charmolé Studio is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least 18 years old, or are using the Services under the supervision of a parent or legal guardian who consents to these Terms on your behalf.

To use the Services, including browsing our online store or purchasing any products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We make every effort to provide an accurate representation of our products in our online store, including hand-braided Milan cord and macramé accessories, phone straps, wristlets, bag straps, and phone cases. Please note that colors, texture, and finish may vary slightly from how they appear on your screen, due to your device's display settings and the handmade nature of our products. As each item is handcrafted, minor variations in pattern, knotting, or cord placement between units of the same product are normal and are not considered defects.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Charmolé Studio reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted.

If we are unable to accept, must change, or must cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Returns & Refunds Policy [LINK]. Please note that custom or personalized orders are final sale and not eligible for return or exchange except in the case of a manufacturing defect, as set out in that policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export, unless you have a separate written wholesale or vendor agreement with us.

Section 4 — Prices and Billing

All prices on our Services are displayed in UAE Dirhams (AED) unless otherwise stated for a specific market. Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges, which will be calculated and displayed at checkout where applicable.

Prices in our online store may differ from prices offered through other channels. From time to time we may run promotions governed by separate terms; if those terms conflict with these Terms, the promotion terms will govern for that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information, and to promptly update this information as needed so we can complete your transactions and contact you.

You represent and warrant that: (i) any payment information you provide is true, correct, and complete; (ii) you are duly authorized to use the payment method provided; (iii) charges incurred by you will be honored by your payment provider; and (iv) you will pay all charges incurred at the posted prices, including shipping and handling charges and any applicable taxes or duties.

Section 5 — Shipping and Delivery

We currently ship within the United Arab Emirates and the Kingdom of Saudi Arabia, with delivery handled by our logistics partners. Estimated delivery times are provided at checkout and in your order confirmation, but are estimates only and not guaranteed. We are not liable for delays caused by our shipping carriers, customs processing in either country, or other events outside our reasonable control.

For shipments to the Kingdom of Saudi Arabia, orders are shipped on a delivered-duty-paid (DDP) basis, meaning applicable customs duties and VAT are included in the delivery arrangement as described at checkout; this does not affect your statutory rights as a consumer.

Once we hand over a product to our shipping carrier, risk of loss passes to you, except where required otherwise by applicable consumer protection law.

Section 6 — Intellectual Property

Our Services, including all trademarks, brand names, text, designs, images, graphics, product photography, video, and audio, and the selection and arrangement of these elements, are owned by Charmolé Studio, its affiliates, or its licensors, and are protected by UAE and international copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Nothing in these Terms grants you any license or right under any patent, trademark, copyright, or other intellectual property of Charmolé Studio, Shopify, or any third party, except as expressly stated. Unauthorized use of the Services may violate applicable intellectual property laws.

The Charmolé Studio name, logo, product names, designs, and slogans are trademarks of Charmolé Studio (Lifestyle Edit FZE) or its licensors. You must not use these trademarks without our prior written permission. Shopify's name, logo, and related marks are trademarks of Shopify. All other names, logos, and marks on the Services belong to their respective owners.

Section 7 — Marketplace and Third-Party Maker Products

In addition to products designed and handcrafted by Charmolé Studio, the Services may feature products from independent makers and artisans curated by us ("Maker Products"). Where a product page identifies it as a Maker Product, that product is supplied by the named independent maker under an arrangement with Charmolé Studio, and the following applies in addition to the rest of these Terms:

• Charmolé Studio handles order fulfillment, customer service, and returns for Maker Products in the same manner as our own products, so that you have a single, consistent point of contact regardless of which maker created the item.

• Product descriptions, materials, and care information for Maker Products are provided to us by the relevant maker. While we review this information for accuracy, we rely on the maker for its correctness and are not the manufacturer of these items.

• Maker Products are subject to the same Returns & Refunds Policy [LINK] as our own products, unless a specific product page states otherwise.

• Featuring a maker or their products on our Services does not make that maker our partner, agent, or joint venturer, and Charmolé Studio remains your point of contact for any order, whether it includes our own products, Maker Products, or both.

Section 8 — Optional Tools

You may be provided with access to tools offered by third parties as part of the Services, which we do not monitor or control. We provide access to such tools "as is" and "as available," without warranties of any kind and without endorsement. We have no liability arising from your use of optional third-party tools.

Any use of optional third-party tools is at your own risk, and you should review the relevant third party's own terms before use. We may introduce new features or tools to the Services in the future; these will also be considered part of the Services and subject to these Terms.

Section 9 — Third-Party Links

The Services may contain links to websites operated by third parties, including embedded third-party functionality. We do not examine or evaluate the content or accuracy of third-party materials or websites, and accessing them is at your own risk.

We are not liable for any harm related to your access to third-party websites or your purchase or use of third-party products or services. Please review the relevant third party's own policies before engaging in any transaction with them. Any complaints or questions about third-party products or services should be directed to that third party.

Section 10 — Relationship with Shopify

[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]

Charmolé Studio is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with Charmolé Studio. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Charmolé Studio, including any injury, damage, or loss resulting from purchased products. You release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Charmolé Studio.

Section 11 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which you can view here, and certain personal information may also be subject to Shopify's own Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify and other third parties, including those located outside the country where you reside, in order to provide the Services to you. Please review our Privacy Policy [LINK] for more detail.

Section 12 — Feedback

If you submit any ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback for any purpose, including commercial use, in connection with operating, improving, and promoting the Services.

You represent and warrant that: (i) you own or have all rights necessary to the Feedback you submit; (ii) you have disclosed any compensation or incentive received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We have no obligation to keep Feedback confidential, to compensate you for it, or to respond to it.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your Feedback will not infringe any third party's rights, including copyright, trademark, or privacy rights, and will not contain unlawful, abusive, or obscene content, or any virus or malicious code. You may not use a false identity or otherwise mislead us as to the origin of any Feedback. You are solely responsible for your Feedback and its accuracy.

Section 13 — Errors, Inaccuracies, and Omissions

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability. We reserve the right to correct any such errors and to change, update, or cancel orders affected by inaccurate information at any time, without prior notice, including after you have submitted your order.

Section 14 — Prohibited Uses

You may access and use the Services for lawful purposes only. You agree not to use the Services to: (a) engage in any unlawful or malicious activity; (b) violate any applicable law or regulation; (c) infringe our intellectual property rights or those of others; (d) harass, abuse, or harm any person, including our staff; (e) transmit false or misleading information; (f) send spam or unsolicited promotional material; (g) impersonate any person or entity; or (h) interfere with or restrict anyone else's use of the Services.

You also agree not to: (a) upload viruses or malicious code; (b) reproduce, duplicate, sell, or exploit any part of the Services without our consent; (c) collect or track other users' personal information; (d) scrape, crawl, or use automated means to extract data from the Services without our consent; or (e) attempt to circumvent the security features of the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine you have violated these Terms.

Section 15 — Termination

We may terminate this agreement or your access to the Services, in whole or in part, at our sole discretion and at any time, without notice. You will remain responsible for all amounts due up to and including the date of termination.

The following sections survive termination: Intellectual Property, Marketplace and Third-Party Maker Products, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive.

Section 16 — Disclaimer of Warranties

Information presented on the Services is provided for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on it is at your own risk.

Except as expressly stated by Charmolé Studio or required by applicable UAE consumer protection law, the Services and all products offered through them are provided "as is" and "as available," without warranties or conditions of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, or fitness for a particular purpose. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Nothing in this section limits any warranty or right that cannot be excluded under applicable UAE law.

Section 17 — Limitation of Liability

To the fullest extent permitted by applicable law, Charmolé Studio, its officers, employees, affiliates, agents, contractors, and service providers, and those of Shopify and its affiliates, will not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, or loss of data, arising from your use of the Services or any product purchased through them, whether based in contract, tort, or otherwise, even if advised of the possibility of such damages. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited under UAE law, including liability for death, personal injury, or fraud.

Section 18 — Indemnification

You agree to indemnify, defend, and hold harmless Charmolé Studio, Shopify, and our respective affiliates, officers, employees, agents, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising from: (1) your breach of these Terms; (2) your violation of any law or third-party right; or (3) your access to and use of the Services.

We will notify you of any claim subject to this indemnity; a delay in notification will not relieve your obligations unless it materially prejudices your defense. We may control the defense and settlement of such a claim at your expense, but will not settle any claim requiring a non-monetary obligation from you without your consent, which will not be unreasonably withheld. You agree to cooperate with our defense of any indemnified claim.

Section 19 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the unenforceable portion will be severed from these Terms without affecting the validity of the remaining provisions.

Section 20 — Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies we post on the Services, constitute the entire agreement between you and us regarding your use of the Services, superseding any prior agreements or communications, whether oral or written.

Any ambiguity in interpreting these Terms will not be construed against the party that drafted them.

Section 21 — Assignment

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent; any such attempt will be void. We may transfer, assign, or delegate these Terms and our rights and obligations under them without your consent or prior notice to you.

Section 22 — Governing Law

These Terms of Service, and any dispute arising from or relating to them or your use of the Services, are governed by the federal laws of the United Arab Emirates. The onshore courts of the United Arab Emirates shall have exclusive jurisdiction over any such dispute, and you and Charmolé Studio each consent to the jurisdiction of those courts.

Section 23 — Headings

The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.

Section 24 — Changes to Terms of Service

You can review the current version of these Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting changes to our website. It is your responsibility to check our website periodically for updates. We will notify you of any material changes in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of the Services after changes are posted constitutes your acceptance of those changes.

Section 25 — Contact Information

Questions about these Terms of Service should be sent to us at:

info@charmole.com

Lifestyle Edit FZE, trading as Charmolé Studio

Sharjah Publishing City Free Zone

Sharjah, United Arab Emirates